Last Updated: June 21, 2025
Waves Pest Control, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website https://www.wavespestcontrol.com, or interact with us by phone, email, SMS, or through third-party platforms we integrate with.
By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal and technical information:
Personal Information You Provide:
Full name
Phone number
Email address
Service address
Billing information (e.g., credit/debit card – stored securely via Square)
Communications and messages sent to us (via forms, email, text, or phone)
Automatically Collected Information:
IP address
Browser type and version
Device type and identifiers
Pages visited, time spent, and referring URLs
Cookies and tracking technologies (for functionality and analytics)
2. How We Use Your Information
We use the information we collect to:
Schedule and perform pest control services
Communicate with you via phone, email, or SMS
Process payments and manage billing (including recurring billing, if authorized)
Maintain internal service records and documentation
Send service updates, invoices, receipts, or alerts
Provide marketing communications (email and SMS), with opt-out options
Improve our services and troubleshoot issues
Comply with applicable laws and regulations
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent – for marketing messages or text communication
Contract – to provide pest control services per your request
Legal obligation – for recordkeeping and compliance
Legitimate interest – to prevent fraud, maintain security, and improve service delivery
4. Third-Party Services We Use
We partner with trusted third-party platforms to deliver and support our services:
Square – payment processing and card-on-file billing (PCI-DSS compliant)
Zapier – automates data between platforms (e.g., forms to invoicing or CRM)
Twilio – used for SMS text notifications and appointment alerts
Beehiiv – email newsletter and marketing communication tool
Google Workspace – email, document storage, internal communication
Cloudflare – website performance and security (e.g., firewall, SSL, IP masking)
These services process your data only as needed to perform specific functions on our behalf. Each provider has its own privacy practices; we choose vendors that adhere to industry standards for data protection.
5. SMS Communications
If you opt-in to receive SMS messages from us:
We may send appointment reminders, service updates, or promotional texts
Message frequency varies depending on service activity
You can opt-out at any time by replying “STOP”
Standard message and data rates may apply
We do not send SMS messages without your explicit consent.
6. Email Marketing
We use Beehiiv to send email newsletters and updates. By subscribing:
You consent to receive occasional promotional or informational emails
Each email contains an unsubscribe link
We never share your email address with third parties for their marketing use
You may unsubscribe at any time with no impact on your core service access.
7. Cookies & Tracking Technologies
We use cookies and related tracking technologies to enhance your experience:
Essential Cookies – for website functionality and user session management
Analytics Cookies – help us understand user behavior and improve navigation
Security Cookies – used by Cloudflare to protect against threats
You can manage cookie preferences via your browser settings. Blocking cookies may limit certain features on our site.
8. Data Retention
We retain your personal information:
As long as necessary to fulfill our services and obligations
To comply with legal, accounting, or regulatory requirements
For internal analysis, unless you request deletion
We securely delete or anonymize data that is no longer needed.
9. Your Privacy Rights
You have the right to:
Access the personal data we hold about you
Correct inaccuracies in your information
Request deletion of your data (subject to legal requirements)
Withdraw consent for marketing or SMS communications
Ask questions or file privacy-related concerns
To exercise any of these rights, contact us at:
📧 Email: [email protected]
📞 Phone: (941) 297-5749
We will respond within 30 days or as required by applicable law.
10. Data Security
We take your data security seriously:
Our website uses SSL encryption
Payments are processed via PCI-compliant platforms
Internal accounts are protected with two-factor authentication (2FA)
Access to customer data is limited to authorized personnel only
While no system is completely immune to breaches, we follow industry best practices to reduce risk.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has submitted information, we will promptly delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Substantive changes will be communicated via email or website notice.
Your continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please reach out:
Waves Pest Control, LLC
📞 (941) 297-5749
📧 [email protected]
