If you’re a Waves customer, your whole account now lives in one app — on iPhone and Android. No more calling the office to ask when your tech is coming, digging through email for an invoice, or wondering what got treated last visit. You open the app and it’s all there.
This is a quick tour of what the Waves app actually does, screen by screen, so you can get the most out of it.
Watch your technician arrive — live
On the day of your service, the app shows you where your technician is. About an hour before arrival — the moment they’re en route — you get a live-GPS heads-up, so you can see their location and estimated arrival time instead of guessing inside a four-hour window.
It’s the same idea as watching a rideshare on the way: instead of blocking out your whole afternoon, you know when they’re close. No more waiting by the window or missing them because you stepped out.
You’ll also get a heads-up notification before they arrive, and a service report the moment they’re done.
See every visit, and exactly what we did
The Visits tab keeps your full service history in one place — what’s coming up and everything we’ve already done. Tap any completed visit to open its service report: what your technician treated, the products used, what they found, and photos from the property.
For lawn customers, those reports include your lawn health assessment — a score that tracks how your turf is doing visit over visit, so you can actually see progress instead of taking our word for it.
Your plan, your savings, your account
The Plan tab shows what you’re enrolled in, your WaveGuard bundle tier, and what each visit covers. It’s also where you manage the details that make service go smoothly — gate codes, pet notes, and irrigation or HOA information — so your technician shows up prepared.
Pay in seconds — and never think about it again
Billing is built to be boring, in the best way. You can:
- See your current balance and full payment history
- Pay an invoice in a couple of taps — card, ACH, Apple Pay, or Google Pay
- Turn on autopay once and stop thinking about due dates entirely
- Save a payment method so checkout is instant next time
Payments run through Stripe, so your card details never touch our servers.
Alerts you actually control
Notifications in the Waves app aren’t all-or-nothing. You choose which updates you want and how you get them. Each alert — new appointment confirmations, 72- and 24-hour reminders, the “tech en route” heads-up, your service-complete report, billing reminders, and seasonal lawn tips — can be set to a text, an email, both, or off. Traveling? Flip everything to email in one tap.
Loop in your spouse, tenant, or property manager
You’re not the only one who cares when the tech is coming. Under your visit’s contacts, you can add up to three on-location contacts — a spouse, a partner, a tenant, or a property manager — and they’ll get the appointment texts too. You keep getting yours; they just get looped in.
It’s the fix for the classic “wait, what day are they coming?” text. Add them once and everyone who needs to know, knows.
Everything the Waves app does
Free for every Waves customer — sign in with the phone number on your account.
- Live GPS tech tracking — see your technician’s location and ETA on a map on the day of service.
- Lawn health report & score — read your turf assessment with photos and track progress visit over visit.
- Service reports — what was treated, the products used, and photos from every visit.
- Pay & autopay — pay invoices in seconds and set autopay so you never miss a due date.
- Notifications you control — set every alert to text, email, both, or off, and switch to email while traveling.
- Loop in your household — add a spouse, tenant, or property manager so they get appointment texts too, up to three contacts.
- Refer & earn — share your link, invite neighbors, and track your reward credits.
- Face ID unlock — lock the app behind Face ID so your account stays private to you.
- AI assistant — ask a question any time and get an answer that knows your account.
Refer a neighbor, earn credit
Good service spreads by word of mouth. The Refer tab gives you a personal link to share, lets you invite neighbors by name, and tracks your rewards as they sign up — with milestone levels as you send more business our way. The credit lands on your account automatically.
Locked behind Face ID
Your account holds your address, your schedule, and your billing — so the app can lock behind Face ID. Sign in once with your phone number and a texted code; after that, a glance gets you in and keeps everyone else out.
The old way vs. the app
| What you want to do | The old way | With the Waves app |
|---|---|---|
| Know when your tech arrives | Call the office and wait | Live GPS + ETA on a map |
| See what was treated | Ask, or hunt through email | Open the service report with photos |
| Check your lawn's progress | Guess | Read your lawn health score over time |
| Pay an invoice | Mail a check or call with a card | Tap to pay, or set autopay once |
| Get reminded | Hope you remembered | Push, text, or email — on your terms |
| Keep your spouse in the loop | They ask you for the date | Add them as a contact — they get the texts too |
| Refer a neighbor | Mention us sometime | Share a link and track your credit |
Same service, a lot less friction.
How to get it
The Waves app is free for every Waves customer. Grab it from the App Store or Google Play, then sign in with the phone number on your account — we’ll text you a code, and you’re in. You can find both download links on our app page.
Not a customer yet? Start with a free quote and your account will be ready to manage from the app the day your service begins.
FAQ: the Waves app
Is the app free?
Yes — it’s free for every Waves customer, with no in-app fees. The only charges are for your real pest and lawn services, processed securely through Stripe.
Do I need an account to use it?
Yes. The app is for current Waves customers. Sign in with the phone number on your account and we’ll text you a verification code — there’s no password to remember.
Which phones is it on?
The Waves app is available for iPhone on the App Store and for Android on Google Play.
Can my spouse or tenant get the alerts too?
Yes. On your visit’s contacts you can add up to three on-location contacts — a spouse, partner, tenant, or property manager — and they’ll receive the appointment texts alongside you.
Can I see my technician on the way?
Yes. On the day of service, when your technician is en route you’ll see their live location and estimated arrival time on a map, plus a notification before they get there.
Is my information secure?
You can lock the app behind Face ID, payments run through Stripe so your card details never touch our servers, and there’s no third-party ad tracking.
